Terms & Conditions

1. About Us

Kashmir Watan Foodstores is a UK-based grocery retailer located in Preston offering online ordering and nationwide delivery across the UK.

2. Eligibility to Order

• You must be at least 18 years old
• Provide accurate personal and delivery information
• Use a valid payment method in your name
• Ensure delivery address is within the United Kingdom

We reserve the right to refuse or cancel any order.

3. Orders & Contract

• You will receive an order confirmation email
• This does not confirm acceptance of the order
• A contract is formed only upon dispatch or delivery

4. Product Availability & Substitutions

• All products are subject to availability
• We may provide substitutes of equal value
• You may opt out of substitutions at checkout
• Refunds are issued if no alternative is available

5. Pricing & Payments

• All prices are in GBP (£)
• Prices may change without notice
• Delivery charges may apply
• Payment is taken at checkout

6. Delivery (UK-Wide)

• We deliver across the United Kingdom
• Delivery times are estimates only
• Delays may occur due to external factors
• Customers must be available to receive delivery

If no one is available, orders may be left in a safe place or returned for redelivery.

7. Order Changes & Cancellations

• Orders can only be changed shortly after placement
• Once packed or dispatched, changes are not possible
• Cancellation after processing may incur charges

8. Returns & Refunds

• Fresh and frozen goods are generally non-returnable
• Issues must be reported within 24 hours
• Photo proof may be required
• We may offer refund, replacement, or credit

9. Customer Accounts

• You are responsible for keeping login details secure
• Report unauthorized access immediately
• Keep account information up to date

10. Promotions & Offers

• Offers may change or be withdrawn anytime
• Limits may apply on promotional items
• Discounts may not be combinable

11. Delivery Responsibility

• We are not responsible for theft after delivery
• Courier delays are outside our control
• Redelivery charges may apply

12. Intellectual Property

All content on this website belongs to Kashmir Watan Foodstores or its partners. You may not copy or reuse content without permission.

13. Account Deletion

You may request account deletion at any time. Some records may be retained for legal or accounting purposes.

14. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website means you accept changes.

15. Governing Law

These Terms are governed by the laws of England and Wales.